Thank you for visiting and shopping at Branka’s Sports & Fitness Shop. Following are the terms and conditions that constitute our Shipping Policy.
Shipping & Delivery
Free shipping
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
Shipping to over 200 countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 3-20 Business days |
| Canada, Europe | 12-15 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-3 day processing time.
Tracking information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Shipment processing time
All orders made before 4:00 PM are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or bank holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
Branka’s Sports & Fitness Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Branka’s Sports & Fitness Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
-
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
- Request your Return Authorization Number by emailing branka@brankassportsfitnessshop.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address where you can send the product you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
- Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Our Refunds & Return Policy provides more detailed information about options and procedures for returning your order.
