Refunds & Returns Policy

Order cancellation

All orders can be canceled within 24 hours after. If your order has been paid and you need to change or cancel it, please contact us within these 24 hours. Receiving cancelling within that time period, we will transfer the money back without any additional charge. After 24 hours up to start of processing and shipping, we will be charging a 15% cancellation fee of the order value to cover restocking fees and the charges assessed to us for refunds by the credit card companies. If you order has shipped, you (the buyer) will also be responsible for return shipping charges. Unfortunately, we are unable to cancel and refund your order once it has been processed and/or shipped.

Refunds

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the prodct and issue you a full refund of your purchase.

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on brankassportsfitnessshop.com receives the following guarantees:

full refund if you don’t receive your order;
full refund if your order does not arrive within the guaranteed time (45 business days not including 2-3 business days processing);
full or partial refund if the item is not as described.

Full refunds are not available under the following circumstances:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or mail at branka@brankassportsfitnessshop.com, and we will refund the purchase price.

Late Or Missing Refunds

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at branka@brankassportsfitnesssshop.com.

Easy Returns

All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Return Authorization Number and by emailing branka@brankassportsfitnessshop.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

F.A.Q.

How long does delivery take?

All orders are ship within 2-5 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at branka@brankassportsfitnessshop.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I’ve entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Invalid Reasons:

You do not want the item any longer. This is the most common example which we cannot honor if we want to continue offering great value at Branka’s Sports Fitness Shop. You should make sure that you want to buy the item before submitting an order, not after. After an order is submitted, you have entered into a legally binding contract with the Branka`s Sports & Fitness Shop to purchase all items in that order.
You found the item cheaper somewhere else – you should be confident that you are ready to pay the asking prices before submitting an order. Again: after an order is submitted, you enter into a legally binding contract with the seller to purchase all items in that order.