Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brankassportsfitnessshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this set during quarantine. My son has been playing ping pong every day with my husband and my Dad. The whole family enjoys playing ping pong now. This is the best money I have ever spent!
Bought this for my daughter’s birthday during quarantine. It has been the best money I have spent in 2 months. I would absolutely recommend it.
Really love the paddles and the balls. Highly recommend this starter set for beginners, for people who need a set to play with friends.
Pretty decent for the price paid. One of the rackets had a defect in the padding but other than that they are ok (1 star removed for that). While the build quality is not top tear, it is about where I expected for the price.
Great starter package. We were looking for a reasonably priced set for our new ping pong table. I wanted something the kids could use and not be sad if they broke them or lost the balls. Wish the balls were three stars instead of one star but overall the quality was better than expected for the price of this started set.
It came with good quality two rackets, three balls. I already had hours of fun with friends and family. I had no issue with almost every day uses for the last three weeks. This is a great product.
We bought these to replace our old paddles -- they seem pretty well made. The balls are super bouncy... like they have a mind of their own. I really like the orange ball -- easy to see in contrast to the table. Well made!
This set is worth 5 stars. They work great and last forever. Before you buy these, you have to understand that these are the most basic paddle you can possibly get.
Great product, convenient storage although as of today we've only had for a week and one of the paddle skins is already peeling off!?
The set is perfect for people who are looking for a cheap paddle to play every once and a while.
This is a nice product, comfy to use. This works great.
The paddles and balls are very well constructed and have great bounce and action. Would highly recommend to friends and family….well that is if they love table tennis.
This is PERFECT. I bought it to entertain my kids. And they love it. Excellent way to spend your free time. A lot of FUN!
Slick handle and not a sturdy grip, but otherwise nice paddle
It is a good value pack. We have been using them every day since this March, and so far we had no issues. Thank you!
We love this set. The paddles provide excellent ball control, so much different than the old set we had! Highly recommend these!
After using the paddles and balls today, I'm thrilled! I love them! The paddles feel great, seem well padded, and are easy to handle and grip. I really like the orange ball because it is easier to see outdoors in the sun vs. the white balls.
Decent quality, not very supreme as some of the users have quoted.
I love these paddles. I play at work everyday and they are perfect. I totally recommend!
Excellent product, practical of good size and although looks durable
This was exactly what we needed for our outdoor ping pong.
After dozens and dozens of games with beginner to beginner/intermediate players, these paddles are holding up decently well. They have been smacked on the table a number of times and are still usable with hardly-detectable damage.
I am a pretty average ping-pong player. As soon as I put one of these paddles in my hand, I became like a Greek God throwing thunderbolts. I could put enough spin on the ball to have it go 15 to 20 feet off the table curve back around and drop dead on the table with no bounce.
Bought these paddles for my indoor ping pong table. This is good as a beginner's paddles but I would expect more padded sides. It still works good but having better padding would make the game experience even better.
These Paddles are entry level and are quite noisy when ball hits them.
Very happy with this purchase and recommend it for anyone who likes table tennis.
Really happy with this set. Had lots of fun already and the high quality equipment looks like it will last a long time.
Got this for the kids and I to use, they are 11 and 12 years old. For us they are perfect. We are rookies and the price was right. Paddles feel high quality. I taught the kids how to put spin on the ball. The extra balls are great. Once these paddles wear out I will buy this exact set again.
Very nice set! Play great and well made. Price is great and products are really worth it. Paddles are very sturdy and well made.
For casually competitive play, these are pretty bad. For casual casual doubles play at nerfed speeds and no spin, and at an unbelievable price, you can try these.
Playing tennis with this set is awesome. 5 stars
Everything about this set was solid and well made. Lots of fun.
Two days ago , when this package came to my house , I started playing with it.It was really difficult at first ,because these paddles are more heavier than the ones that we got used to playing with .During this couple of days , everytime when I play ping pong, the ball is given so much force and pressure ,that it goes up, flying in the air, without touching the desk . Sometimes it'll be hard to win .But I am sure ,that soon , I'm going to get used to playing with these paddles,that it will make me a better player.
It came quickly, was exactly as shown, good value and quality. The family has enjoyed using it several times already.